VESTIGE

Support

One person answers this address · Nederlandse versie

Write to sem@hiel.digital. Vestige is made by one person, so replies usually take a day or two rather than minutes. Tell us what you were doing, what happened, and which device you are on — it saves a round trip.

Write to us

Fill this in and your own mail programme opens with the message ready to send — nothing is submitted to this website, and nobody but us reads it.

I can't sign in

If you signed up with an email address, use Forgot password on the sign-in screen; the reset link arrives by email. Check your spam folder before concluding it never came.

If you used Continue with Apple or Continue with Google, use the same button you used the first time — an account created with Apple has no password of its own. If you signed up with Apple's Hide My Email, your account is tied to the relay address Apple generated, not to your personal one.

I was reading as a guest

Guest reading keeps everything on your device. That means it survives closing the app, but it does not survive deleting the app, and it cannot follow you to a second device. Creating an account carries your guest library over — saved articles, collections and progress — so do that before you reinstall, not after.

My library isn't on my other device

Syncing requires an account on both devices, signed in to the same one. Check Profile → Account & sync on each: if one says you are reading as a guest, that is the device to sign in on. If both are signed in and the libraries still differ, tell us the two article titles that disagree — it makes the problem findable.

What Vestige Plus costs

The archive's articles are free to read. Vestige Plus unlocks the vault stories, Vestige Films and early access to new flagship stories. It is an auto-renewing subscription, sold in two terms:

Those are the euro prices; your own storefront may differ, and the price that applies to you is shown on the offer screen and in Apple's payment sheet before you confirm. Payment goes to your Apple ID, and either term renews automatically at the same price unless you cancel at least 24 hours before the period ends. The full text is in the Terms of Service.

I paid, but Plus isn't unlocked

Open Vestige Plus in the app and tap Restore purchases. That asks the App Store directly, which settles almost every case — a reinstall, a new phone, or a purchase that arrived while the app was closed.

If it stays locked, check two things: that you are signed in to the same Apple ID that paid, and that you are signed in to the same Vestige account. A subscription attaches to the account it was bought under, so a second account will not see it. Still nothing? Write to us with the date of purchase and we will put it right — you should not have to argue about something you have paid for.

I want to cancel, or ask for a refund

Apple handles the money, so the subscription lives in your Apple account, not in Vestige: open Settings, tap your name, then Subscriptions, and choose Vestige. Cancelling stops the next renewal and keeps your access until the period you already paid for runs out. Cancelling a free trial before it ends costs you nothing.

Refunds also go through Apple, at reportaproblem.apple.com. Tell us as well if something on our side went wrong — we would rather help you make the case than leave you to it.

The narration won't play

Not every article is narrated. Where narration exists, the audio streams, so it needs a connection — a train tunnel will interrupt it. If an article that used to have narration no longer does, it may have been revised and is waiting to be re-recorded.

There's a mistake in an article

Please tell us. Every story carries a reliability label — Historical Fact, Historical Debate, Scientific Theory, Legend, Speculation or Conspiracy Theory — and getting those right matters more to us than getting them written fast. Send the article title and what you think is wrong; a source we can check is worth ten opinions, including ours.

I want my account gone

Profile → Account & sync → Delete account. It is immediate and permanent: sign-in details, profile, avatar, saved articles, collections, reading history and progress, follows, searches and achievements. We cannot undo it or recover an account afterwards. The full list is in the Privacy Policy.

If you only want to step away from this device, use Sign out instead — your account and everything in it stays where it is.

I want a copy of my data

Write to us and ask. Under the GDPR you can also ask us to correct, restrict, or hand over your data in a machine-readable format. We answer within a month, and we may ask you to confirm you control the account first — we would rather delay you than hand your reading history to someone else. The full set of rights is in section 8 of the Privacy Policy.

I found a security problem

Tell us at sem@hiel.digital before you publish anything, and please stay away from other readers' data while you are looking. We will confirm we received it and keep you posted on the fix.

Still stuck

sem@hiel.digital, or the form at the top of this page — for anything not covered above, including things that are simply annoying rather than broken. Vestige is published by Hiel Digital (Sem Hiel), Dom Helder Camarastraat 132, 1447 ZM Purmerend, Netherlands, Chamber of Commerce no. 42134222.